Returns
& refunds.

01Changed your mind

Under the Consumer Contracts Regulations 2013 you can cancel your order for any reason within 14 days, starting the day after you receive it. If your order arrives in more than one parcel, the 14 days start from the day after the last one arrives.

You then have a further 14 days from telling us to send the items back.

You're welcome to try items on as you would in a shop. If they come back worn, washed, marked, smelling of perfume or smoke, or with tags removed, we may reduce your refund to reflect the loss in value, up to the full price.

02How to return

1. Tell us. Email support@foreignbystetz.com with your order number and the items you're returning. You can use the cancellation form below, but you don't have to. Any clear statement works.
2. Pack it. Fold the items with their tags attached, ideally in the original packaging.
3. Send it to the address we give you, which is usually [returns address]. Use a tracked service and keep your proof of postage. We can't refund parcels that never reach us.

03Refunds

• We refund within 14 days of receiving the items back, or of you showing us proof that you've sent them, whichever comes first.
• If you return a whole order, we'll also refund the standard delivery charge you paid. If you chose a faster delivery option, we only refund the cost of standard delivery.
• Refunds go back to the original payment method, and we never charge a fee for refunding. Your bank may take a few extra days to show it.
• For orders paid in another currency, your bank's exchange rate may mean the refunded amount differs slightly from what you paid.

04Exchanges

Because drops are limited, the quickest way to swap a size is to return the item for a refund and place a new order. If you'd rather we hold a size for you, email us and we'll do our best while stock lasts.

05Faulty or wrong items

If something arrives damaged or faulty, or isn't what you ordered, email us with your order number and a photo within a reasonable time of noticing. We'll cover the return postage.

Your rights under the Consumer Rights Act 2015:

• Within 30 days of delivery: you can reject the item for a full refund.
• Within 6 months: we'll repair or replace it. If that's not possible, or doesn't fix the problem, you can have a refund.
• After 6 months: you may still be entitled to a repair, replacement, price reduction or refund, but you may need to show the fault was there when the item was delivered.

Normal wear and tear, damage from not following the care label, and the intentional distressed effect on some prints aren't faults.

06Exceptions

• Every piece is printed to order, but because they’re standard designs, not personalised, you still have the full 14-day right to return them.
• Gift cards can't be returned once used.
• Sale items have the same return rights as full-price items.

07Cancellation form

You can copy this into an email if you like. You don't have to use it.